Job Description
Mon to Fri 8.30am – 5.30pm
Salary up to £28k + bonus + pension + 20 days hol & bank holidays
Free onsite parking
Regular company events
Our client is based in the automotive sector and are seeking an Administrator to join their team.
This role manages the administrative lifecycle of vehicles for both personal and business clients. The role is a centre point of contact between customers, sales teams and finance partners ensuring all documentation, vehicle orders and deliveries are processed smoothly and in compliance with industry regulations.
Administrator Duties
– Order Processing: Creating vehicle orders, processing finance applications, checking identity and proof of address documents
– Vehicle delivery planning
– Customer Communication: Answering phone and email enquiries, providing delivery updates, and answering leasing agreement related questions
– Documentation & Compliance: Ensuring all paperwork aligns with FCA guidelines, BVRLA standards and Consumer Duty regulations
– Record Management: Maintaining accurate customer and contract records in the CRM and finance partner systems
– General administrative duties
– Working to KPIs
Operational Support Administrator Requirements:
– High level of attention to detail with ability to track multiple orders whilst working to deadlines
– Strong written and verbal communication skills
– Confident with CRM systems and open to learning new systems along with Word, Excel and Outlook
– Resilience when handling client issues or coordinating delivery changes
– Experience in the automotive, car leasing, fleet or car finance sector is a bonus but not essential
